How to Make a Warranty Claim

If you believe your Yaeltex controller has a manufacturing defect covered by our one-year limited warranty, we are here to help you resolve the issue as quickly and smoothly as possible.

This guide provides a clear, step-by-step process for initiating a warranty claim.

Step 1: Gather Your Information

Before contacting us, please take a moment to gather the following essential information. This will allow our support team to immediately access your case and provide faster assistance.

• Proof of Purchase: Your original order number or the full name of the original purchaser.
• A Clear Description of the Issue: What is happening? When did you first notice the problem? Be as detailed as you can.
• Visual Evidence (CRITICAL): This is the most important part. Please prepare:
• • High-quality photos that clearly show the problem area.
  • A short video (less than 1 minute) that demonstrates the issue in action. For example, if a button isn't responding, show yourself pressing it and the lack of response in your software.

Why is visual evidence so important? A photo or video allows our technical team to diagnose the problem with near-perfect accuracy, often saving days of back-and-forth communication and leading to a much faster resolution.

Step 2: Contact Our Support Team

Once you have your information ready, it's time to officially start your claim.

• Send an Email: Draft an email to support@yaeltex.com.
• Use a Clear Subject Line: Please use a subject line like "Warranty Claim - Order #[Your Order Number]" to help us prioritize and route your request correctly.
• Attach Your Files: Attach the photos and video you prepared in Step 1 to the email. If the video file is too large for an attachment, you can upload it to a service like YouTube (as an unlisted video), Google Drive, or Dropbox and include the shareable link in your email.

Step 3: What to Expect Next

After you've sent your email, here’s what will happen:

1. Confirmation: You will receive an automated confirmation that your support ticket has been created.
2. Review by Our Team: Our technical support team will carefully review your description and the visual evidence you provided.
3. Diagnosis & Guidance: We will contact you with our diagnosis and a clear plan for the next steps. This may include:

• • Further remote troubleshooting steps.
  • Arranging to ship a replacement module to you for a simple home repair.
  • Providing instructions for sending your controller to one of our official repair centers in Buenos Aires or Barcelona for more complex issues.

Our goal is to make this process as straightforward and stress-free as possible. Providing complete and clear information from the start is the best way to ensure a speedy resolution.

Updated on: 26/06/2025