The Difference Between Your Factory & Website Accounts

To provide the best possible experience, we use two separate and distinct user account systems at Yaeltex. Understanding the purpose of each one will help you easily manage your designs, orders, and information.

This guide clarifies the difference between your Factory Account and your Yaeltex.com Website Account.

The Factory Account

Purpose: Designing and Saving Your Custom Controllers

The Factory Account is exclusively for use within our interactive design application: factory.yaeltex.com.

This is your personal workshop. You need a Factory Account to:

• Save your in-progress controller designs so you can come back and work on them later.
• Access a library of all your past and current projects.
• Name your unique creations.
• Finalize and send a finished design to our shop for purchase.

In short, If you are designing a controller, you are using your Factory Account.

The Yaeltex.com Website Account

Purpose: Managing Orders and General Information

The Yaeltex.com Website Account is for our main informational and e-commerce website: www.yaeltex.com.

This account is used for more traditional e-commerce and site functions, such as:

• Viewing your order history and checking the status of your purchases.
• Managing your shipping and billing addresses.
• Participating in community forums or other features hosted on the main site.

In short: If you are checking your order history or browsing our main site, you are using your Yaeltex.com Website Account.

Key Takeaway: They Are Not Connected

It is important to remember that these two systems are not linked.

• Your login credentials (email and password) can be different for each system.
• Resetting your password on factory.yaeltex.com will not change your password on www.yaeltex.com, and vice-versa.

Troubleshooting Login Issues

If you are having trouble logging in, please first identify which site you are on.

• Trouble logging into the Factory? Use the "Forgot Password" link on the factory.yaeltex.com login page.
• Trouble logging into the main website? Use the "Forgot Password" link on the yaeltex.com/my-account login page.

If you continue to have issues, please contact us at support@yaeltex.com and let us know which specific site you are trying to access.

Updated on: 03/07/2025