Placing Your Order

• Understanding Production Batches & Lead Times

  Your Yaeltex controller isn't a mass-produced item pulled from a shelf. It's a unique, handcrafted instrument, built specifically for you. To ensure every controller receives the meticulous attention it deserves, we operate on a batch production system.Some readers

• Accepted Payment Methods

  At Yaeltex, we aim to provide a secure and flexible checkout experience. We offer several payment methods to accommodate our global community of creators.Few readers

Shipping & Delivery

• Estimate import duties and taxes for your order

  We manufacture and ship all our custom creations from Buenos Aires, Argentina, to almost anywhere in the world through FedEx. Depending on the shipping address you set for your order, the customs of the destination country might apply import duties and taxes to your shipment. Each country has an entirely different way to charge for purchases abroad. Don't panic! Here you have a step-by-step guide to estimate them using Simply Duty, a simple web imSome readers

• Domestic & International Shipping Options

  You’ve designed your perfect controller, and the excitement is building. The final step is getting that beautiful piece of hardware from our workshop in Buenos Aires, Argentina, into your hands. We understand that clear, reliable shipping is just as important as the craftsmanship of the controller itself.Few readers

• Understanding Customs, Duties, and Import Taxes (VAT)

  When ordering from another country, it's important to understand the process of customs clearance. We know this can be a confusing part of international shipping, and this guide is designed to clarify exactly what to expect regarding import taxes, duties, and fees.Some readers

• My Order Arrived Damaged or Incorrect

  We are so sorry to hear that there is an issue with your new controller. We take immense pride in our craftsmanship and packaging, and we are committed to making this right for you. Whether your controller was damaged during shipping or is not what you designed, please don't worry.Few readers

• How to Track Your Shipment

  Your custom controller has been built, tested, and carefully packed. The wait is almost over! Now you can follow its journey from our workshop in Buenos Aires directly to your studio.Few readers

Common Order & Payment Issues

• Troubleshooting Declined Payments

  We understand it can be frustrating when a payment doesn't go through, especially when you're excited to finalize your custom controller order. Please don't worry—this is usually a common issue that can be resolved quicklyFew readers

• My Order Hasn't Arrived - What To Do?

  We know you're excited to receive your custom controller, and waiting for a package that seems delayed can be worrying. Please don't worry—in most cases, there's a simple explanation and a clear path to getting an update.Few readers