Common Hardware Issues

• A Specific Button, Knob, or Fader Isn't Working

  It can be frustrating when a single component on your controller isn't behaving as expected. The good news is that this is almost always a software configuration issue, not a hardware fault.Some readers

• My Controller Is Not Detected by My Computer

  You’ve unboxed your controller, plugged it in, and you're ready to create. But when you open your music software, nothing happens. It can be a frustrating moment, but don't worry. This issue is almost always caused by a simple connection or configuration problem that can be resolved with a few systematic checks.Few readers

• Physical Damage or a Broken Component: What to Do

  A broken button or a damaged fader can be concerning, but rest assured, your Yaeltex controller was designed from the ground up to be repaired, not replaced. Our core philosophy is "Design Against Obsolescence," and this is where that promise comes to life.Few readers

Common Software Issues

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Warranty & Repairs

• Understanding the Yaeltex Product Warranty

  At Yaeltex, we stand behind the craftsmanship and quality of every custom controller we build. Our warranty is designed to give you peace of mind, ensuring your investment is protected against manufacturing defects.Few readers

• How to Make a Warranty Claim

  At Yaeltex, we stand behind the craftsmanship and quality of every custom controller we build. Our warranty is designed to give you peace of mind, ensuring your investment is protected against manufacturing defects.Few readers

• Our Policy on Returns & Exchanges for Custom Items

  At Yaeltex, every controller is a unique, one-of-a-kind instrument, designed by you in the Factory and then meticulously handcrafted by our team to your exact specifications. Because of this deeply personal and bespoke nature, our policy on returns and exchanges is different from that of off-the-shelf products.Some readers